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Understanding invoices, billing and payments

Where to find invoice details and how to raise a billing or payment question.

Updated

The guidance.

For a question about your own project, raise a request in the client workspace.

Your invoice records the work or billing period covered, the amount due, applicable tax and the payment date or terms agreed for your engagement.

Check the invoice details

Confirm the legal or trading name, billing address, purchase-order reference and billing contact. Tell the team promptly if any detail needs to change.

Payment instructions

Use only the payment details shown on the invoice or confirmed through an established Voodoo AI contact. If you receive an unexpected request to change bank details, do not act on it until the team has verified it through a separate trusted channel.

Raise a billing question

Open a support request and choose billing, or email support@voodooai.co.uk. Include the invoice number and a concise explanation, but do not send full card or bank-account details.

Payment terms and methods vary by engagement. Refer to your signed proposal, contract or invoice for the terms that apply to your organisation.

Need help with your project?

Sign in to raise a request and keep the answer connected to the work.