Client support / Keep the work moving
What can we help you with?
Raise a project-specific request in your workspace, or find a quick answer in the support library.
Choose the useful route.
Open your client workspace
Raise a request, follow its progress and keep the conversation alongside your project.
Find an answer
Browse practical guidance covering accounts, projects, delivery, billing, security and common technical questions.
Email support@voodooai.co.uk with your organisation name. Please do not send passwords or security codes.
From question to resolution.
Tell us what is happening
Sign in, choose the relevant project and describe the problem or question in plain language.
We confirm the next action
The team reviews the context, checks the impact and tells you who owns the response and what happens next.
Follow it in one thread
Updates, questions and the final resolution stay together in your workspace for everyone to refer back to.
A little context helps.
Describe the impact and what you observed. You do not need to diagnose the cause.
- The page, screen or part of the service involved
- What you expected to happen and what happened instead
- When the issue started and whether it affects everyone
- A screenshot or exact error message, with sensitive details removed
Common questions.
How do I access the client workspace?
Use the email address that received your invitation. You can sign in with an available provider or request a single-use security code by email. There is no password to remember.
What should be marked urgent?
Use urgent for a live service that is unavailable, a serious security concern or an issue stopping critical business activity. General questions and planned changes should use a lower priority.
Where should I send project feedback?
Use the relevant project or approval in the client workspace. This keeps the decision beside the work and avoids important context being lost across separate email threads.
When will the team respond?
Response targets depend on your support agreement and the impact of the request. The workspace shows the status of each request, and the team will confirm the next action after triage.