Use the client workspace for support whenever you can. It connects the request to your organisation and gives both teams one place to track the conversation. Create the request Sign in, select Ask for support and choose the project involved. Give the request a short, specific title and describe what you were doing, what you expected and what happened instead. Choose the priority Use urgent only when a live service is unavailable, a serious security concern exists or critical business activity is blocked. Select a lower priority for general questions, cosmetic issues and planned changes. What happens next The team reviews the impact and available context, assigns an owner and confirms the next action. If more information is needed, the question will appear in the same request. Follow progress Open the request from your workspace to see its current status and reply. Keep related information in that thread rather than starting a separate email chain. Response targets depend on your support agreement and the assessed impact.
Loading...